Privacy policy

Royalty Plumbing Inc respects your privacy. This policy explains what information we collect through our website and phone line, why we collect it, who we share it with, and the choices available to you. By using this website or contacting us, you agree to the practices described here.

Information we collect

We collect two kinds of information.

Information you give us

When you complete a form on this site, call us, or send an email, you may provide:

• Your name
• Your phone number and email address
• Your city or service address
• The service you need and a description of the problem at your property
• Any other details you choose to include in a message to us

Information collected automatically

When you visit this website, certain information is gathered automatically by our website and by the analytics and advertising tools we use:

• Your IP address and general location, such as city or region
• Browser type, device type and operating system
• Pages viewed, time spent on the site and the link or advertisement that brought you here
• Click identifiers from advertising platforms, such as a Google click identifier, used to measure which advertisements produce enquiries

How we use your information

We use the information we collect to:

• Respond to your enquiry and provide a written quote
• Schedule, perform and follow up on plumbing work
• Contact you by phone, text message or email about your request
• Send invoices, receipts and service records
• Improve our website and understand which pages and advertisements are useful
• Meet legal, permitting, licensing, tax and insurance obligations

We do not sell your personal information, and we do not share it with unrelated companies for their own marketing.

Text message and phone consent

If you tick the consent box on a form or provide your phone number, you agree that Royalty Plumbing Inc may contact you by phone, text message or email about your request. Message and data rates may apply depending on your carrier plan. Message frequency varies with the nature of your job.

You can stop text messages at any time by replying STOP to any message from us, or by asking us directly. Opting out of messages does not prevent us from contacting you by phone about work already in progress. Consent to receive messages is not a condition of any purchase.

Cookies and tracking

This website uses cookies and similar technologies. Some are necessary for the site to function. Others help us understand how visitors use the site and measure the performance of our advertising.

We use Google Analytics and Google Ads. These services may set cookies and collect usage data under their own privacy terms. You can control cookies through your browser settings, and you can opt out of personalised Google advertising through your Google account advertising settings. Blocking cookies may affect how parts of this site work.

Who we share information with

We share information only where it is needed to run the business:

• Service providers who operate our website, forms, customer records, scheduling and payment processing, under agreements requiring them to protect your information
• Analytics and advertising providers, as described above
• Suppliers, permit offices or inspectors, where a specific job requires it
• Legal or regulatory authorities, where we are required by law to disclose information

How long we keep information

We keep enquiry and customer records for as long as needed to provide our services, honour any warranty on completed work, and satisfy legal, tax and insurance requirements. When information is no longer needed, we delete it or remove details that identify you.

How we protect information

We use reasonable administrative and technical measures to protect the information we hold. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security, but we take the protection of your details seriously.

Your rights in California

If you are a California resident, state privacy law gives you the right to:

• Know what personal information we have collected about you and how it is used
• Request a copy of that information
• Request deletion of your personal information, subject to legal exceptions
• Request correction of inaccurate personal information
• Not be treated differently for exercising any of these rights

Royalty Plumbing Inc does not sell or share personal information for cross context behavioural advertising as those terms are defined under California law. To make a request, contact us using the details below. We may need to verify your identity before acting on a request.

Children

This website is intended for adults arranging plumbing services. We do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, contact us and we will remove it.

Links to other websites

Our site may link to other websites, such as our social media pages or the California State Licence Board. We are not responsible for the privacy practices or content of those websites, and we encourage you to read their policies.

Changes to this policy

We may update this policy as our business or the law changes. The date at the top of this page shows when it was last revised. Continued use of the site after an update means you accept the revised policy.

Contact us about privacy